Privacy Policy

1. Who We Are

OneCallShield LLC ("OneCallShield," "we," "us," or "our") operates the website onecallshield.com. We are an insurance lead generation service that connects consumers with single, vetted, licensed insurance agents.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

Information You Provide Directly

When you submit our quote request form, we collect:

• First and last name
• Phone number
• Email address
• ZIP code
• Age
• Insurance type requested
• Preferred contact time
• Life insurance details (if applicable): policy type, desired face amount, health status
• Your explicit TCPA consent

Information Collected Automatically

When you visit our website we may automatically collect:

• IP address and general location
• Browser type and device information
• Pages visited and time spent on site
• Referring website or advertisement

3. How We Use Your Information

We use your personal information solely to:

• Match you with exactly one licensed, vetted insurance agent based on your needs
• Facilitate the connection between you and your matched agent
• Send you a confirmation of your submission
• Improve our matching process and website functionality
• Comply with legal obligations

We do NOT use your information for:

• Selling to multiple agents or lead aggregators
• Building marketing lists
• Any purpose unrelated to connecting you with your one matched agent

4. How We Share Your Information

The only circumstances under which we may share your information beyond your matched agent are:

• Legal compliance: If required by law, court order, or government authority
• Business operations: With service providers who help us operate our website (such as form processing and email services) under strict confidentiality agreements
• Business transfer: In the event of a merger or acquisition, your information would be transferred under the same privacy protections

5. TCPA Compliance & Communications Consent

By submitting our quote request form, you expressly consent to receive one phone call and/or email from a single licensed insurance agent matched by OneCallShield. This consent is provided in accordance with the Telephone Consumer Protection Act (TCPA).

Specifically, you consent to:

• One outbound phone call from your matched agent
• One follow-up email if you do not answer the initial call
• Communications at the preferred time you specified

You do NOT consent to:

• Multiple agents contacting you
• Automated spam calls or robocalls from multiple parties
• Your information being sold to call centers

6. Data Retention

We retain your personal information for the period necessary to fulfill the purposes outlined in this policy, typically no longer than 12 months from the date of submission. After this period, your data is securely deleted from our systems.

You may request deletion of your data at any time by contacting us at the email address below.

7. Data Security

We implement industry-standard security measures to protect your personal information including:

• SSL/TLS encryption for all data transmission
• Secure form processing through verified third-party providers
• Restricted internal access to personal data
• Regular security reviews of our systems and practices

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of any future communications
• Complaint: Lodge a complaint with applicable regulatory authorities

To exercise any of these rights, contact us at the address below. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

OneCallShield does not sell personal information. To exercise your CCPA rights, contact us at the address below.